Terms & Conditions

All our vehicles are non smoking.

Hereafter Alexander Chauffeur Cars shall be known as "The Company" and the person signing the confirmation shall be known as "The Hirer". It will be deemed that The Hirer accepts responsibility by himself/herself for every person in his/her party fully agrees to the conditions of hire as follows:

1. a) All bookings are by pre-booking only and must be confirmed immediately with a deposit of one third of the total, before it is accepted as a positive booking.

b) On weddings and special hires, payment in full must be received by our office at least 14 days before date of hire. If payment is not received by that date, the booking will automatically be cancelled and your deposit forfeited.

c) On short notice bookings payment must be made in advance either by cash prior to commencement of hire. Cheque payments can only be accepted at least 10 days before the date of hire, except where stated on special hire.

2. a) In the event of a cancellation, any deposit paid would be forfeited, however unavoidable circumstances e.g. bereavement, deposits may be refunded at the discretion of the company.

b) No refund will be given on full payments made by the Hirer if cancellation is made after the 14 day period stated above.

3. No responsibility whatsoever can be accepted for adverse weather conditions, traffic congestion or accidents which may cause delay or cancellation of a booking by the Company.

4. Whilst every effort is afforded to the serviceability of the vehicles, no responsibility can be accepted for mechanical, electrical or material breakdown howsoever caused. In this unlikely event every effort will be made for immediate repair to the vehicle so that the journey can continue, or the Hirer would be transferred to another vehicle/s and any reasonable extra costs incurred will be borne by the Company or refund given. Note: In the event of conditions 3 and 4 or any other breakdown and/or accident no responsibility will be accepted for missed connections and/or functions, however caused.

5. In the event of a breakdown or accident to the vehicle booked prior to the date of the booking, every effort will be made to supply a similar or alternative vehicle/s at the Company's discretion. If this is not acceptable to the Hirer a refund will be made of monies paid.

6. The Company reserves the right at any time to change/replace or renew the vehicle/s booked or advertised in order to maintain the Company's high standard. The replacement vehicle would be of the same type as originally booked.

7. The consumption of food/food products/chewing gum within the vehicle/s unless provided by the Company are not permitted and will result in termination of hire forthwith.

8. The supply of drinks by the Company may only be consumed within the vehicle and must not be removed from it at any time.

9. The Hirer shall be fully responsible and liable for any damage caused both inside or outside the vehicle/s by the Hirer or any member of his/her party, howsoever caused. This includes incitement to ANY Third Party, which results in damage to the vehicle or its contents. The Hirer will agree to be liable for the total retail cost of the repair, and the location of the repairer will be determined by the Company. In addition the Hirer will be liable to pay the Company a fixed daily rate (determined by the Company) while the vehicle is out of commission for such repair, plus any further incurred losses, i.e., by lost bookings.

10. In the event of the Hirer or any of his/her party vomiting in or on the vehicle/s, this will incur a valeting charge of £75.00.

11. The Company or its representatives (e.g. chauffeur) reserve the right to refuse entry to the vehicle to any person/persons they deem unfit for whatsoever reason and can refuse to continue the journey if any person/persons behave in a manor which may be detrimental to other persons or to the vehicle and its contents. In this event no refund will be given.

12. Any extra requests or alterations to the booking (i.e. additional pick-up points, change of venue causing extra mileage and time) not made at the time of booking/confirmation cannot necessarily be entertained, although every effort will be made to meet the requirements of the Hirer. Any such alterations would in most cases involve extra charges being levied on the original quotation. Any extra charges incurred should be paid in cash to the chauffeur during coarse of hire.

13. Once a booking is made and confirmed and deposit paid, the price quoted to the Hirer will not be subject to alteration unless there is any deviation from details of the booking (see condition 12).

14. The "Company's Discretion" shall be decided by the Owners of the Company at all times, and there decisions be full binding in all matter.